Job Details

Customer (Call Center)Service Representative - Meridian, Idaho (Just outside of Boise)

Looking for candidates with call center/customer service experience. This is a great opport8unity to get in with a great company with a ton of upside for career growth.

Duties and Responsibilities:

-Communicate with customers in a professional and enthusiastic way

-Manage large amount of inbound and outbound calls in a timely manner

-Follow call “scripts” when handling different topics

-Identify customers' needs, clarify information, research every issue and provide a solution

-Meet personal qualitative and quantitative targets

-In-depth knowledge of products, placement, availability, price and use

-Efficiently assess customer needs for product or services

-Process customer orders and accurately input customer orders into the computer

-Initiate and complete new intakes and assist in setting up new accounts where applicable

-Arranges necessary referral to community agencies or for those traveling, to assist in

continuity of care

-Adhere to all established procedures, policies and safety rules

-Follow safe work procedures and ensure adherence to practice of safety daily

-Perform other tasks as assigned or needed

Additional

-Answer billing and other customer questions or direct customer to proper billing personnel

-Keep work area clean and safe

Knowledge, Skills and Abilities:

-Excellent customer service skills

-Strong phone and verbal communication skills along with active listening

-Ability to multi-task, set priorities and manage time effectively

-Excellent written communication skills

-Good typing and 10-key skills

-Ability to sit for extended periods of time

-Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position

-Detail oriented

Machines Operated:

-Computer terminal

-Other office machines (copy machine, fax machine, etc.)

Education or Experience Required:

- High school graduate or equivalent, college degree preferred