Job Details

The Employee Relations Specialist is responsible for managing and enhancing the relationship between employees and the organization. This role focuses on resolving workplace conflicts, promoting positive employee experiences, ensuring compliance with company policies and labor laws, and fostering a productive work environment. The Employee Relations Specialist works closely with management, HR, and employees to address concerns, implement strategies, and contribute to overall employee satisfaction and retention.

DUTIES & RESPONSIBILITIES

• Act as a point of contact for employees regarding workplace concerns, complaints, or conflicts.
• Provide guidance on company policies, procedures, and employment laws.
• Offer coaching and support to managers and employees on effective communication, conflict resolution, and employee engagement.
• Mediate and resolve disputes between employees or between employees and managers in a timely and effective manner.
• Conduct investigations into employee complaints or workplace incidents, ensuring impartiality and fairness.
• Develop and recommend solutions to address workplace issues and minimize future conflicts.
• Ensure company policies are clearly communicated and adhered to by all employees.
• Assist in the development, review, and implementation of employee relations policies, procedures, and programs.
• Stay informed on labor laws and regulations, ensuring the organization remains compliant.
• Help design and implement initiatives to improve employee morale, satisfaction, and retention.
• Collaborate with HR to develop programs that promote a positive workplace culture.
• Provide training to managers on effective employee relations practices, conflict resolution, and compliance with policies and laws.
• Offer guidance and resources to employees on career development, workplace expectations, and professional conduct.
• Maintain accurate records of employee relations cases, including investigations, actions taken, and outcomes.
• Prepare reports on employee relations trends, concerns, and resolutions to senior management.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 3 years of experience in employee relations, human resources, or a related field.
• Strong understanding of employment laws and regulations (e.g., FMLA, ADA, EEOC).
• Proven ability to handle sensitive issues with discretion and confidentiality.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to work collaboratively with all levels of the organization.
• Strong problem-solving skills and ability to remain impartial in conflict situations.
• Experience with HR software and employee management systems is a plus.

PREFERRED SKILLS

• HR certification (e.g., SHRM-CP, PHR).
• EEO investigation certified.
• Experience in training and development.
• Knowledge of diversity, equity, and inclusion practices.