Job Details

Job Title: End User Technical Support

Duration: 03 Months (With the possibility of extension)

Location: Boise, ID 83702- Onsite

Pay rate: $27/ Hour on w2 without ant benefits.

JOB DESCRIPTION:

This position provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users.

Job Duties include, but are not restricted to:

Identify, research, and resolve technical problems.

Respond to telephone calls, email, ticketing system and personnel requests for technical support.

Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.

Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom

Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.

Excellent customer service and ability to de-escalate tense situations.

Minimum Qualifications:

Install and support Windows environments

Experience using ticketing system

Strong organization, problem solving and multi-tasking skills

Sensitive to confidential information

Able to pass a fingerprint background check.

Strong sense of customer service and professionalism, even in a sometimes-stressful environment

Ability to complete assigned tasks individually, as well as work cooperatively

Preferred Qualifications:

Knowledge of Microsoft Azure/Entra AD

Experience working in virtualized environments

Required / Desired Skills:

• Professional experience in a technical end-user support role providing in-person desktop support AND remote support via phone, email, etc.
• Experience providing end user support on Windows-based machines (Windows 10 & 11)
• Experience with basic Active Directory user management for end user support
• Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users
• Experience assisting with basic phone system usage for end users (state phone system is Cisco-based)
• Experience working with a help desk ticketing system
• Experience providing basic networking support for end users (for example troubleshooting connectivity issues)
• Experience with hardware/software installation and support and imaging
• Experience with M365 support
• Experience working in virtualized environments (MS Azure/Entra AD)
• Exceptional communication skills required - candidates must exude professionalism even in stressful situations