Job Details

Zoo Boise, Boise, Idaho, United States of America

Job Description

Posted Wednesday, May 7, 2025 at 4:00 AM | Expires Sunday, June 8, 2025 at 3:59 AM

SSA Group at Zoo Boise is looking for a talented Catering Manager to join our team!

Job Title: Manager, Catering

Location: Onsite

Department: Catering & Events

Reports to: (Sr.) Director, Catering/General Manager/Assistant General Manager

Number of Direct Reports: 1

Revenue Responsibility: $200,000+

WHO ARE WE

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family's sense of love anddedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

JOB SUMMARY

The Manager, Catering is responsible for driving catering sales and ensuring the seamless execution of events. This hybrid role requires an individual with advanced knowledge of both sales strategies and event logistics. This position requires a dynamic individual with communication, negotiation, and organizational skills, dedicated to delivering exceptional client experiences.

QUALIFICATIONS

Job Requirements

• Strong interpersonal and communication skills across all levels of an organization.
• Advanced leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, analytical, and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Minimum 4 years catering sales, operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue preferred.
  • A minimum of 4 years of experience is required for this position; however, candidates with 6 or more years of experience will be given stronger consideration.
• Working knowledge of Tripleseat is a plus.
• All education backgrounds eligible, must be 18 or older.

KEY RESPONSIBILITIES

• Negotiate catering contracts and secure signed agreements to align with company policies.
• Accompany venue sales team on site tours and conduct menu tastings to showcase event capabilities.
• Develop and implement strategies to sell, and upsell, catering services to new and returning clients.
• Plan and upsell functions with clients, including space requirements, times, equipment, menus, themes, and decorations.
• Respond to client requests promptly and ensure client satisfaction.
• Develop seasonal promotions or packages to increase sales.

Event Planning & Execution

• Develop and implement detailed plans for catering events, including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts.
• Coordinate with sales representatives to understand event requirements and ensure all details are accurately captured and executed.
• Oversee the setup, execution, and breakdown of events, ensuring all aspects run smoothly and efficiently.
• Ensure all equipment, supplies, and materials are available and in good working condition for events.
• Walk event spaces with Sales Team before events to ensure everything is in working order and address any issues promptly.
• Communicate and collaborate effectively with the Sales Team, Culinary Team, and other departments involved in events, developing and implementing new strategies and procedures where necessary to ensure events are executed flawlessly. Including, but not limited to:
  • Attend weekly BEO meetings to review all upcoming events, addressing concerns and needs to each event.
  • Distribute Operations Plan revisions to key stakeholders when necessary.
  • Advise Sales Team on any outstanding balances due post event.
  • Collaborate with Sales Team on floorplans and event flow.
  • Coordinate the need of cross-utilized products/equipment.
• Create eye-catching and innovative F&B displays in collaboration with the Culinary Team.
• Oversee quality, product levels, and inventory of Catering products.
• Facilitate the maintenance and repairs of Catering equipment as necessary.

Client Relationship Management

• Prepare and manage Banquet Event Orders (BEOs), diagrams, and other necessary documents.
• Maintain strong, positive relationships with internal and external clients to encourage repeat business.
• Proactively and transparently communicate with clients throughout the sales and detailing process.
• Work closely with clients to understand their needs, provide tailored solutions and address any concerns promptly.
• Conduct pre-event meetings with internal stakeholders to finalize details and post-event follow-ups to gather feedback and foster continued development.
• Conduct post-event follow-ups to engage clients and foster continued development.

Vendor and Resource Management

• Maintain communication with vendors, including pricing knowledge and negotiation.
• Negotiate pricing and contracts with vendors to optimize costs and quality.
• Uphold an active list of resources for client and internal operational use.

Operational Excellence

• Ensure all client contracts, BEOs (Banquet Event Orders), and event details are accurately documented.
• Ensure compliance with local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Maintain accurate records of event details and outcomes.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Attendance at event start to ensure seamless execution of client's vision and smooth transfer of authority to the operations team when appropriate.
• Develop, meet, and exceed monthly and annual catering operations budgets and plans.
• Analyze operational costs and inventory to maximize opportunities and minimize waste.
• Review all invoices, bills, and accounting-related documents for accuracy and communicate necessary changes to Accounts Payable.
• Minimize controllable costs, including payroll and equipment rental, associated with the operation and strategize on revenue avenues.
• Collect and process payments, including deposits, in accordance with company policies and contractual payment schedules.
• Develop, meet, and exceed monthly and annual catering sales budgets and plans.
• Analyze sales and inventory to maximize opportunities.
• Review all invoices, bills, and accounting-related documents for accuracy and communicate necessary changes to Accounts Receivable.
• Thorough understanding of menu and event offering cost structure to meet profitability guidelines

Reporting and Analysis

• Report weekly and monthly sales through Tripleseat to appropriate stakeholders.
• Analyze sales trends and client feedback to identify opportunities for improvement.
• Use data to adjust sales strategies and increase conversion rate.
• Analyze event performance data to identify trends, opportunities, and areas for improvement.
• Responsible for budgeting, forecasting and cost control (e.g., labor costs, food costs and profitability).

Social Responsibility

• Promote an inclusive and supportive approach within the unit.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application.
• Engages with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Team Management

• Hire, recruit, and integrate new team members, where applicable.
• Supervise assigned personnel, evaluate performance, and provide coaching and development, where applicable.
• Develop and implement training programs to motivate and mentor employees.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Conduct regular team meetings to align goals and strategies.
• Set individual sales targets and track progress.
• Ensure compliance with company policies and procedures.

Other Responsibilities

• Perform other tasks as deemed necessary.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Don't meet every requirement? At SSA we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Compensation and Benefits

• Final compensation determined by experience, education, and internal equity

• Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to

schedule time off as needed within business scope.

• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee

premiums applicable.

• Participation in a 401(k) program with a 15% company match (eligible after one year of employment).

• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following

• submission and approval of leave

• Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event

• (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing

• Parent Plan to extend above timeline

• Up to 5 days Paid Bereavement Leave

• Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

We accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. Applications are reviewed as received, and the position remains open until filled.

Zoo Boise, Boise, Idaho, United States of America