Job Details

Come join out growing team at Scandinavian Designs Home Office in Boise as an I.T. Technician i!

Location: 390 E. Parkcenter Blvd., Boise, ID

Position: Full-time, Non-Exempt, + potential on-call on weekend and holidays

Wage: Starting at $21/hr

What You Will Do

• As a member of the IT Service Desk, you will respond to, track, and resolve user computer hardware, software and application problems through email, phone, and in-person.
• Document all problems and solutions in service desk tracking system.
• Install, modify, and make minor repairs to computer hardware and software systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Inform management of potential problems and identify trends.
• Assist in maintaining Network Security.
• Support system upgrades and coordinating their maintenance.
• Participate in evening and weekend on-call support rotation.
• Basic Azure Active Directory user account management.
• Exemplify a culture that emphasizes quality, responsiveness, customer service, productivity, integrity, high standards, and results.
• Perform other special projects or duties when required.

Who You Are

• 2+ years of hardware and software troubleshooting experience.
• Strong customer service approach with the ability to work independently, with tact, diplomacy, and discretion.
• Experience with installation and troubleshooting of POS systems remotely.
• Merchant Services Provider experience.
• Experience with supporting computer and software users in a professional environment preferred.
• Experience with Microsoft office suite, especially Word and Excel.
• Familiarity with Macs and other Apple products are preferred.
• Strong communication and organizational skills.
• Able to travel 25% of the time and required travel may be on short notice.
• This job operates in a professional office environment with business casual attire.
• Prolonged sitting, standing, moderate reaching and occasional lifting up to 30 lbs.
• Occasional overtime and travel to company locations outside of the Boise area.
• Our positions require successfully completing the pre-employment background check and signing a nondisclosure agreement.

Education:

• Associates in Information Technology or a related field or equivalent experience.

Scandinavian Designs - Dania Furniture offers:

• Benefits for Full-time Associates* including:
  • Opt-in for Health benefits, Dental, Vision and possible Health Savings Account (HSA) plan
  • 401k
• Work life balance
• Paid Time Off (PTO)
• Regular schedule
• Generous merchandise discounts
• Pet Insurance
• Tuition Assistance

*Benefits eligibility depends on scheduled hours.



This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Who We Are

A family business 60+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. Our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.

In efforts to support the hiring of Veterans, please submit a DD214 or equivalent discharge paperwork from branches of the US Forces when applying for preferred for our preferred veteran hiring process.

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.