Job Details
Analyst, Quality Assurance
2025-07-11 Ocean Network Express Boise,ID
Description:
Job Description:
Job Description
Analyst - Quality Assurance
Job Family:
Service Center
Job Title:
Analyst - Quality Assurance
Role Summary:
Assists with the design, development and implementation of the Quality Assurance & Soft Skill Training program for the two NA Service Centers. Collaborate with Quality Assurance & Training staff in both NA Service Centers to deliver consistently high-quality service across all communication platforms in a seamless fashion that demonstrates no delineation between Service Centers. Identify and address training needs for soft skills, system knowledge and adherence to policy & procedure.
Additional Responsibilities:
Core Required Skills and Competencies:
Function Specific Required Skills and Competencies:
Required Minimum Years' Experience:
Required Minimum Education:
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance,a global ocean carrier consortium.
For more information, please visit www.one-line.com
#JIL
Job Description:
Job Description
Analyst - Quality Assurance
Job Family:
Service Center
Job Title:
Analyst - Quality Assurance
Role Summary:
Assists with the design, development and implementation of the Quality Assurance & Soft Skill Training program for the two NA Service Centers. Collaborate with Quality Assurance & Training staff in both NA Service Centers to deliver consistently high-quality service across all communication platforms in a seamless fashion that demonstrates no delineation between Service Centers. Identify and address training needs for soft skills, system knowledge and adherence to policy & procedure.
Additional Responsibilities:
- Closely monitor the application of Quality Assurance initiatives to ensure consistent and fair application across Cargo Management.
- In conjunction with management, develop monitoring tools to analyze the service performance across Cargo Management.
- Work with NA Service Center management staff to provide coaching and remedial training to staff as necessary.
- Work with the Supervisor of Quality Assurance to coordinate the immediate and ongoing training needs of the service center staff.
- Identify training or service gaps and quickly implement corrective action to minimize customer impact.
- Develop a strong understanding of systems and processes for all functional areas.
- Develop innovative approaches to providing superior customer service that will distinguish ONE in the market.
- Ability to travel, as required
Core Required Skills and Competencies:
- Acts strategically with focus and direction
- Ability to anticipate, analyze, decide and navigate
- Ability to collaborate effectively
- Adapts to change and prioritizes for high-end results
- High level of both verbal and written communication skills
- Strong analytical ability, acts objectively, and plans for long-term implications
Function Specific Required Skills and Competencies:
- Applies logical methods and analytical skills for recommendations and best results
- Attention to detail and accuracy
- Experience training one-on-one or in a classroom setting
- Strong presentation skills
- Intimate understanding of new and changing customer demands/expectations
Required Minimum Years' Experience:
- 3+ industry related, preferably in a customer service environment
Required Minimum Education:
- Bachelor's Degree preferred
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance,a global ocean carrier consortium.
For more information, please visit www.one-line.com
#JIL