Job Details

The Client Disputes Analyst is responsible for providing high-quality support to Branches, the Client Care Center, Deposit Operations, Payment Operations, and other internal departments to best support the Company's business goals and service level expectations. Each department member may have an emphasis in one or more specific areas of service; however, cross-training in multiple functional areas is expected. Along with the key functions listed below, this position is expected to uphold the value that WaFd Bank places on Simply Being Nice when servicing our co-workers and clients. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: Research and process client dispute claims for transactions including:WaFd Bank and non-WaFd Bank ATM transactions. Debit cardholder disputes. Zelle and Bill Pay transactions. Internal and online banking transfers. Checks, wires, and ACH transactions. In-branch unauthorized transactions. Assist branches with general f...Analyst, Dispute, Client, Operations, Technology, Transaction