Job Details

Summary:

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Responsible for providing advanced support to both external and internal customers facing complex technical challenges. This includes utilizing your diagnostic expertise to pinpoint issues, along with in-depth knowledge of WPS product functionality and mechanical applications. By functioning as a trusted resource, you'll empower colleagues and customers alike to resolve even the most intricate technical difficulties.

Duties:

Customer Service – deliver exceptional customer service while providing comprehensive technical expertise for a diverse range of products. Your proficiency will extend across various communication channels, ensuring seamless support for both internal and external stakeholders. You will act as a valuable resource for the customer service and sales teams, empowering them with in-depth technical knowledge to address customer inquiries regarding product details, applications, fitment, and installation processes.

Communicate and coordinate with other departments or vendors to resolve challenges and dealer inquiries regarding technical/mechanical failures, installation, or operation of products.

Assist with technical support requests from external and internal customers, including warranty claims, mispacks/mislabels, fitment errors etc.

Ensure the smooth and efficient processing of tire kit orders, from initial order request to final delivery.

Fitment- ensuring accurate fitment information for customers and improving product data. Claim Management – tackles inventory discrepancies and ensures product quality through claim resolution.

Warranty- This involves overseeing vendor warranty fund accounts, deciding on approvals for various proprietary product lines and warranty product testing.

Mechanical / technical product training with Product Management Team.

Occasional travel to represent the company and its product lines at industry events.

Other duties as assigned.

Education and Qualifications:

1-2 years Customer/Product Support experience required.

2 years of experience with powersports / small engine repair experience preferred.

Competencies:

Ability to independently research product information.

Excellent interpersonal and phone skills coupled with an energetic attitude is of utmost importance.

Highly motivated with ability to work independently and follow through on support issues.

Commitment to a high quality of work and a sense of responsibility.

Ability to adapt to and learn new software programs. Strong working knowledge of MS Excel and other MS Office products

Must be able to pass a pre-employment drug screen, DMV check and possible background screening.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.

Working Conditions:

Heated and air-conditioned office and/or warehouse environment

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)
• Automotive repair: 1 year (Required)

Ability to Commute:

• Boise, ID 83731 (Required)

Work Location: In person