Job Details

The Customer Service Representative is responsible for creating and maintaining a positive relationship with customers, installers, office managers and The Home Depot within the designated regions. This role will be responsible for all aspects of customer service through managing work orders and providing day to day support to installation crews and customers. Receives, inventories, and dispatches rolled carpet goods and supplies based on daily production schedule in most cases by operating a forklift. First responder to issues reported by stores, installers, customers, or those found on routine jobsite inspections. The position reports to a Site Operations Manager (SOM). ESSENTIAL FUNCTIONS: Monitor flooring installations, act as the liaison between The Home Depot stores, customers, subcontractors, vendors, sales associates, and other personnel. Assist with maintaining Installation Crews' Yield Capacity and Settings Process requests for estimates/ HDMS liaison questions and follow up ...Operations Manager, Customer Service, CSR, Installer, Office Manager, Manufacturing, Retail, Operations