Job Details

Front Desk Agent

At Hotel 43 we provide a friendly, fun, professional place to work, with opportunities for advancement and career growth. Successful candidates exhibit the core values of Teamwork, Respect, and Integrity, coupled with a positive attitude and a genuine passion for people.

Summary:

As a front desk agent, you will act as the face of the hotel and first impression for our guests. You will have the opportunity to create WOW moments and memories for guests that go above and beyond a typical hotel stay.

Responsibilities:

• Answer property questions; provide accurate information regarding hotel amenities, rooms, restaurants, and directions.
• Perform all front desk duties including check-in, check-out, room assignments, and guest key issue.
• Verify charges, collect payment and post to the corresponding guest folio in an accurate and efficient manner.
• Assist in the coordination and support of other departments as necessary.
• Respond to and resolve guest complaints, creatively solve problems, anticipate, recognize, evaluate, and resolve potential difficulties.
• Create, change, and understand guest & group reservations.
• Maintain the appearance and operations of the front desk, lobby, and gift shop.
• Attend periodic department trainings & meetings.
• Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
• Provide genuine hospitality engage with guests, create experiences, and deliver exceptional customer service.

Qualifications:

• Excellent written & verbal communication skills
• Consistently positive attitude
• Ability to problem solve & multi-task
• Ability to work well independently, & as part of a team
• Professional grooming standards
• Competent level of IT proficiency
• Ability to stand for long periods of time
• Must be available weekends & holidays
• Previous experience in customer service is a plus

Hourly wage starting $17/hour DOE

Block 22, LLC is proud to offer a comprehensive benefit package to its employees. Medical, Dental and Vision is offered the first of the month following your hire date Employee Assistance Program Flexible Spending Accounts Educational Assistance Employee Lunchroom Vacation time accrual each pay period 401K program with a company match after completing one year of service

Equal employment opportunity, including veterans and individuals with disabilities.