Job Details

Greater Treasure Valley Professionals!!!

We are looking for a dedicated and responsible individual to oversee our client care department. This person MUST be focused on the client relationship aspect of the role and have a desire to provide solutions to families, head quality assurance initiatives and uphold the agency standards where client's rights are concerned.

The ideal candidate will have experience working in a service focused industry, specifically serving vulnerable populations, and thrive in a fast paced ever changing environment.

Primary Objectives:

• Meet with prospective clients in order to discover their needs, sign them up for service and establish a care relationship.
• Ensure satisfaction, safety and quality care through regular phone contact with clients and representatives as well as live visits in their homes.
• Be a point of contact and meet with clients and family members to facilitate formation of a service plan and problem resolution for client care issues.
• Maintain documentation necessary to remain compliant with all state, federal and franchise standards.
• Work closely with Scheduling and Care Pro departments for quality assurance
• Perform the functions of the role within the agency policy and procedures guidelines - become proficient in operating by those terms.
• Uncover opportunities to protect and expand service hours with the aim of improving the overall value we provide to clients.
• Reflect the values of KUWT Jones, LLC d.b.a. Home Instead.

Must have the ability to:

• Perform essential job functions such as: standing, walking, driving, bending, twisting, kneeling, reaching, pushing, pulling, carrying and lifting up to 25 pounds
• Travel with the use of a shared company vehicle in the community and surrounding areas to meet with potential clients, current clients and families.
• Gain mastery of the following technical systems/processes/resources: Outlook Calendars, Outlook Mail, Well Sky, Salesforce, HomeBase, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Phone System, EFax, and/or any system implemented by the agency to ensure proper client care oversight.
• Manage independently and efficiently the required tasks of the department.
• Maintain regular attendance at the office to perform job responsibilities.

Secondary Responsibilities:

• Assist with on-call duties as needed.
• Conduct training sessions as needed.
• This position requires work after normal office hours and weekends, as needed.
• Other duties as assigned, including caregiving.

If this describes YOU then apply TODAY in response to this ad or email a copy of your resume directly to ...@homeinstead.com.

We encourage you to come and join the HOME INSTEAD 707 FAMILY!