Job Details

This leader is second-in-command at the store level and is empowered to make operational decisions in the absence of
the Store Manager. The Assistant Store Manager helps develop team members, ensures execution of brand and
merchandizing standards, and contributes to a clean, efficient, and customer-focused store environment. This role is
ideal for those who thrive in fast-paced environments and aspire to grow into a future Store Manager position.

Essential Functions (Other Duties as Assigned

Operational Support & Execution
•Support the Store Manager in overseeing daily store operations, including opening, and closing procedures
•Ensure that the store is clean, well-stocked, visually appealing, and compliant with brand standards
•Monitor inventory levels, assist in ordering, receiving, and merchandising products
•Enforce cash handling, point-of-sale (POS), and shift balancing procedures to ensure operational accuracy
•Assist with audits, safety inspections, and loss prevention protocols
•Perform other duties as assigned to support the team and site performance, including operational and cleaning
tasks that support site, shop, or store upkeep
Team Leadership & Development
•Supervise, coach, and support Customer Service Representatives (CSR) and Lead CSR
•Lead by example to model excellent service and operational best practices
•Assist with onboarding and training of new team members
•Provide coaching, real-time feedback, and recognition to team members to support performance
•Help foster a positive, inclusive, and high-performing store culture
•Support a "One Team" Spotless Brands culture by modeling teamwork, ensuring alignment with standards, and
helping the team adapt through operational change
Customer Experience & Service
•Serve as a visible, direct leader in the store - interacting with customers and resolving issues quickly and
professionally
•Promote a customer-first mindset, ensuring every guest has a clean, safe, and satisfying experience
•Assist customers with refunds as needed, ensuring a smooth, professional resolution in accordance with store
policies and procedures.
•Upsell products, loyalty programs, and memberships where applicable
•Manage escalated customer concerns and collaborate with Store Manager for resolution
Compliance & Safety
•Monitor store compliance with local, state, and company safety and sanitation regulations
•Enforce policies and procedures related to food service, tobacco/ alcohol sales, lottery sales, and age-restricted
items
•Ensure compliance with all state and federal lottery regulations, oversee lottery ticket sales, maintain accurate
records of transactions, and train team members on proper lottery procedures to maximize efficiency and
customer satisfaction
•Support emergency procedures, including incident reporting and first aid as required

Education and Experience

High School Diploma or equivalent required
•Minimum of one (1) year experience in a supervisory role in retail, food service, or convenience store leadership
•Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
•Valid driver's license preferred (may be required depending on location and responsibilities)
•Must meet all required certification and regulatory compliance standards applicable to the role, as defined by
federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA
requirements), where applicable
•Ability to pass any legally required certifications for selling restricted items
•Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities

Knowledge
•Working knowledge of convenience store operations or similar fast-paced retail environments
•Familiarity with cash handling, point-of-sale (POS) systems, and inventory practices
•Understanding of safety, compliance, and regulatory requirements in a retail setting
Skills
•Strong interpersonal and communication skills - both with customers and team members
•Effective leadership and team coaching abilities
•Ability to multitask, prioritize, and adapt in a dynamic retail environment
•Problem-solving and conflict resolution skills
•Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform
standard data entry tasks
Abilities
•Ability to lead by example, motivate others, and drive store performance
•Capable of working independently and taking initiative when needed
•Ability to work flexible hours, including evenings, weekends, and holidays

Physical Requirements

Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
•Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
•Ability to twist, carry, reach, push, and pull frequently
•Ability to lift and carry 50 pounds without assistance for work-related materials
•Ability to work outdoors and be efficient in all weather conditions
•Ability to work on your feet in a fast-paced, physically active environment
•Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
•Use of personal protective equipment (gloves, eyewear, etc....) as required
•Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E-Verify to check employment eligibility: and
Eng_Es.pdf

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.