Job Details

Description

Please make sure that your resume submission includes a cover letter.

General Position Summary:

Join BPA Health as Director of Operations to lead the strategic and operational functions that drive successful service delivery. The Director of Operations serves as a key company leader and member of the Senior Leadership Team of BPA Health, collaborating with the Medical Director to ensure clinical excellence throughout the entire suite of services offered. The position is based in Boise, Idaho.

How you will make an impact in this role:

• Drive and assist in the design of strategic plans and management of enterprise-wide initiatives, pilots, and projects promoting quality care and service delivery
• Direct and oversee innovation initiatives, data analysis activities, and evaluation strategies
• Maintain knowledge of innovative evidence-based practices and apply creative solutions to challenges
• Build alliances across the leadership team to ensure a collaborative, efficient, and viable operating model
• Support cost management projects through analysis of expenses to determine savings for both proposed and implemented initiatives
• Work to create solutions to access challenges
• Hire, train, coach, counsel, evaluate the performance of and develop the Operations team

The focus and key result for the Director of Operations is service delivery. They are responsible for developing and managing all benefit plans to maximize patient experience and health while reducing overall cost of behavioral health conditions and care. The successful candidate possesses expertise, direct experience with and understanding of the provider network management core processes that results in a high-quality, high-performing provider network program. They collaborate with Medical and Clinical Leadership to achieve thought leadership and expertise in care delivery and placement decisions.

In all aspects of the position, the Director of Operations leads and consistently operates in alignment with the company values: Actively Engage, Growth Mindset, Do the Right Thing, & Do What You Say.

Key Outcome: Service Delivery

• Provider network acquisition & development, quality, adequacy
• Leading, managing, & holding people accountable
• Utilization management
• Clinical service delivery
• Benefit plan management
• Customer service
• Privacy officer

Essential attributes and capabilities include:

1. Leadership Excellence: Demonstrates strong leadership skills with the ability to inspire and motivate teams towards achieving ambitious goals. Leads by example, fosters a collaborative work environment, and empowers staff to perform at their best.

2. Strategic Vision and Systems Thinking: Has a keen understanding of business strategy and can translate high-level goals into actionable plans. Capable of identifying opportunities for growth, efficiency improvements, and operational excellence.

3. Operational Acumen: Proficient in managing complex operations across multiple departments and/or locations. Skilled in resource allocation, budget management, and optimizing processes to enhance productivity and profitability.

4. Problem-Solving Skills: Exhibits a proactive approach to resolving challenges and mitigating risks. Can analyze data, identify root causes, and implement effective solutions to ensure smooth operations and minimal disruptions.

5. Communication Skills: Exceptional verbal and written communication skills are essential for effectively liaising with stakeholders, presenting strategic plans, and fostering transparent communication within the organization.

6. Adaptability and Resilience: Thrives in a dynamic, fast-paced environment and can adapt quickly to changing circumstances. Maintains composure under pressure and remains focused on achieving objectives amidst challenges.

7. Industry Knowledge: Possesses a deep understanding of the industry landscape, market trends, and regulatory requirements. Leverages this knowledge to make informed decisions and capitalize on emerging opportunities.

8. Ethical Integrity: Operates with a high level of integrity, adhering to ethical standards and promoting a culture of accountability and fairness within the organization.

9. Team Development: Invests in the development of team members, fostering their professional growth and creating succession plans. Values diversity and inclusion, promoting a supportive and inclusive workplace culture.

10. Results Orientation: Driven by results and committed to achieving measurable outcomes that align with organizational objectives. Monitors performance metrics, adjusts strategies as needed, and celebrates achievements.

Requirements

Minimum education requirements:

Requires education in health and human services field (i.e. public health, social work, nursing, counseling) and a minimum of 10 years of experience in clinical and/or behavioral health setting, either provider or payer; or any combination of education and experience, which would provide an equivalent background. Master's degree a plus.

Current unrestricted Independent Clinical or Behavioral Health licensure preferred but not required.

Preferred experience:

• 5 years leadership experience preferred
• Provider Network Management experience preferred
• Knowledge of Idaho behavioral health market, trends and related issues preferred
• Experience with quality management programs, accreditation programs, and/or quality management certification preferred
• Experience working with healthcare providers, clients and other managed care stakeholders preferred
• Demonstrated capabilities coaching and developing staff preferred
• Experience successfully implementing and integrating EOS within an organization preferred
• Proficient with MS Office, including Word, Excel, PowerPoint and Outlook

In addition to an outstanding workplace culture, BPA Health offers a comprehensive health and wellness benefit package, effective the first day of the month following date of hire. Generous time off benefits and a matching 401(k) plan round out our offering. This position is currently in hybrid work status.

At BPA Health, we're committed to building an inclusive and authentic workplace—so if you're excited about this role but your experience doesn't perfectly align with every qualification in the job description, we still encourage you to apply. You might be just the right candidate for this role—or another one!