Job Details

The Director Regional Support Services leads the successful execution of Regional Support Services teams ensuring success of outcomes, results, and serivce level agreements. This role will be responsible for the overall strategy of the Call Center and Order Support that bridges Customers, Sales, Operations, and Shared Services. This role drives business process improvement, with a goal of first-call resolution to bring continuous improvement to the customer experience. Essential Functions - Manage and direct business improvement and the regional support services teams for Regional Services, fostering a strong workplace culture to maximize employee and customer satisfaction. - Develop and implement policies, procedures, and quality standards for customer care, service delivery, and order management support. - Establish, implement, and maintain performance metrics aligned with company objectives to ensure desired outcomes. - Lead regional support services teams to effectively support sal...Director, Support, Customer Experience, Customer Service, Regional, Operations, Business Services