Job Details

Job Title

Primary responsibility is to configure and provide functional and technical help for specific applications to business and clinical users. Part of the responsibility is to partner with end users to understand the workflow and its interdependencies. Make corrective adjustments or enhancements as needed. This role is the central point of communication for various users and coordinates all activities for the IS organization. Assist with testing, recommend corrective actions, and resolve problems within the software application. Provide help for normal maintenance of upgrades and system maintenance.

Salary: The pay range for this position is $31.73/hour ($65,998/year) for those with entry-level qualifications up to $54.90 ($114,192) for those highly experienced. The specific rate will depend upon the successful candidate's specific qualifications and prior experience.

Essential Functions of the Role

• Provide testing and documentation of workflows, data collections, and end-user report details. Address other technical issues with applications, considering both vendor and internal stakeholder needs.
• Create, modify and track system build timely and effectively.
• Create and execute test scripts for new system builds.
• Implement system updates and changes, and communicates those changes to super users and end users.
• Provide ongoing application help and end user training for all helped applications.
• Engage, manage, and communicate to all stakeholders.
• Solve problems by studying business issues/requirements, studying workflows and synthesizing key messages.
• Assist in the coordination of training materials and schedules for all super users and end users.
• Serve as liaison between end users, subject matter experts and vendor implementation team.

Key Success Factors

• Understand end user workflows. Know the inputs and outputs from both end user and patient perspectives.
• Ability and experience expertise end user workflow and owning the technical components of that workflow.
• Ability to work well in team environments and facilitate integrated meetings.
• Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity.
• Demonstrates customer-oriented service excellence values.
• Self-motivated with ability to identify and resolve issues, and advance personal knowledge.
• Ability to execute complex tasks through organization and detail-oriented approach.
• Demonstrates excellent relational communication skills among facility customers and team members.
• A motivated, quick learner of software and information technology.
• Proficient in accurate, thorough, and complete documentation.
• Epic application knowledge to build, test, help, and train.

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

Qualifications: Education - Bachelor's or 4 years of work experience above the minimum qualification. Experience - 2 Years of Experience. Certification/License/Registration - Epic Certification (EPICCERT): Must have EPICACRD or EPICCERT. As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.