Job Details

Join to apply for the Software Implementation Specialist role at Raptor Technologies.

The Implementation Specialist is a key position to support Raptor Technologies' continued growth and expanding our market leading position by project managing successful implementations for our clients.

Candidates residing in the PST/MST time zones or those willing to work standard hours within these time zones are strongly preferred.

Job Duties & Responsibilities

1. Meets with customers following the sale to demonstrate features and functions of the software.
2. Completes system configuration tasks as assigned by management.
3. Manages routine implementations with small-market customers.
4. Demonstrates well-rounded knowledge of Raptor products.
5. Adheres to departmental processes and procedures and maintains systems of record.
6. Configures and customizes software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe, and SchoolPass according to client requirements.
7. Sends recap emails to provide clients with summaries of the call, additional resources, and relevant information.
8. Maintains accurate and up-to-date records in Salesforce, ensuring proper data entry, Chatter management, and document uploads.
9. Conducts product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.
10. Handles auxiliary tasks such as CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned.
11. Projects manage our T3 clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer modules.

Qualifications

• Bachelor's degree in a business-related or technical field.
• 3+ years of relevant experience in project management and customer-centric roles.
• Strong knowledge of software and applications.
• Technical knowledge and experience.
• Excellent leadership skills and confidence in giving directions.
• Attention to detail with strong problem-solving skills.
• Strategic and analytical thinking.
• Excellent communication skills – written and oral.
• Ability to work PST/MST working hours (preferred).
• Must possess and maintain a valid driver's license to meet job-related travel and transportation needs.

The Implementation Specialist is a key position to support Raptor Technologies' continued growth and expanding our market leading position by project managing successful implementations for our clients.

Candidates residing in the PST/MST time zones or those willing to work standard hours within these time zones are strongly preferred.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services, IT Consulting, Software Development

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