Job Details

This role is part of ourUsersnap team, one of our growing brands at saas.group.

Usersnap is the#1 customer feedback softwarefor growing SaaS companies. Our B2B SaaS software is used by companies like Instacart, Dynatrace, Canva, ID.me, Microsoft worldwide. The product helps companies to collect and manage customer feedback on their website and web applications and to improve the feedback process for their web development.

Profile Overview

We're looking for amid-level Fullstack Engineerto help shape the future of our product, which is evolving from a feedback collection tool into a comprehensive platform for product managers, enhanced with AI. You'll work across the full software development lifecycle — from ideation and implementation to deployment and monitoring.

This role offers a unique opportunity to own and deliver impactful features end-to-end, contribute to AI-powered and analytics-driven solutions, and collaborate with experienced engineers, product managers, and designers in a remote-first environment.

You'll join a nimble product team focused on building tools that product managers actually love using — helping them deeply understand users, validate solutions, and make faster, more confident decisions.

Your immediate impact in the first 3-6 months will be:

• Take ownership of key new backend components in Python to support AI-based user feedback analysis.
• Implement and ship new features to support user segmentation and behavioral insights.
• Build integrations with 3rd party product analytics, and other tools to provide a unified product intelligence layer.

Your responsibilities

• Design, implement, and maintain scalable, user-facing features primarily on the backend and occasionally on the frontend.
• Build and maintain integrations with third-party tools.
• Contribute to the product's evolution by collaborating closely with Product, Engineering and Design, bringing technical insight into feature planning.
• Participate in code reviews, testing, and ensuring the codebase adheres to our quality and security standards.
• Own your deployment tasks in collaboration with the other team members.
• Continuously improve system performance, reliability, and maintainability.

What You bring to the table

• Curiosity for AI:Interest in AI technologies and enthusiasm for shipping AI-powered product features.
• Backend expertise:Production experience building and maintaining APIs and services in Python. Flask is a plus, but not mandatory if you have live experience with similar frameworks.
• Frontend experience:Some experience with React or other modern frontend framework. You are able to contribute to the UI when needed.
• Product mindset:Ability to think from the user's perspective and collaborate with PMs and designers to build useful, intuitive tools.
• Testing & Quality:Experience with unit and integration testing (e.g. PyTest, Jest), code linting, and writing clean, maintainable code.
• Infrastructure knowledge:Comfortable with CI/CD, Docker, and cloud-based deployments. Familiarity with AWS and infrastructure as code (AWS CDK) is a strong advantage, but not a requirement.

What's in it for You

• Ultimate flexibility:We're 100% remote. You can work from wherever you like, whenever you like.
• Freedom and autonomy:We're a high-trust team, and you'll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it.
• Minimum bureaucracy:We don't like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
• Small & friendly team:We help each other out, have fun, and joke around.
• Our network:We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
• Flexible time off:We want you to recharge your batteries when needed.

Usersnapis part of saas.group and we have a shared goal of succeeding together.

We use a founder-friendly approach to improve the product and scale the team while maintaining the company's original identity that drove its success