Job Details

Customer Service Aide

Saint Alphonsus Regional Medical Center in Boise, ID is hiring a Customer Service Aide to support the Food and Nutrition Services Department. The Customer Service Aide will provide exceptional customer service by taking patient meal orders, working in the cafeteria and interfacing with department technology and assuring quality of the food to maximize positive patient/customer experiences.

Patient Meal Support:

• Delivers food trays to patients.
• Assists patients with opening packaged food items.
• Collects trays after meals.
• May need to transport food to off-campus locations; if so, a valid Idaho Driver's License and driving record are required.

Minimum Qualifications:

• High school diploma or equivalent preferred but not required.
• Previous experience in hospital food service helpful but not required.

Schedule Information:

• This position will be scheduled on an as needed basis. Shifts may include weekends, weekdays or holidays.
• Position is not eligible for benefits as it is PRN.

What You Will Do:

• Cashier duties, restocking inventory, and providing exceptional customer service.
• Receive patient meal orders from patient or provider through the use of CBORD, PowerChart, and wireless tablet/phone.
• Deliver patient meals to room, verifies correctness of meal ticket and assists patients with tray table and opening food items as appropriate.
• Document patient food intake following meals and collect feedback.
• Remove trays from patient rooms and returns the soiled trays to the kitchen.

Ministry/Facility Information:

• Saint Alphonsus Health System is proud to be named one of the Top 15 Health Systems in the country by IBM Watson Health. The study analyzes system metrics from publicly available clinical, operational and patient perception of care data at more than 300 health systems across the country.
• Saint Alphonsus Health System has the region's most advanced Trauma Center, which recognizes our dedication to providing the highest quality, most optimal care for all critically ill and injured patients.

Our Commitment:

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.