Job Details

Description

"Serving consumers and agriculture by safeguarding the public, plants, animals and the environment through promotion, education and regulation."

The Idaho State Department of Agriculture is currently recruiting for a Technical Records Specialist 2 for the Plants division in the Boise office.

Referred lists will be pulled periodically. Apply as soon as possible to ensure you are considered for this position.

Example of Duties

Commercial Feed, Fertilizer, and Soil & Plant Amendment (FFS) Registration Program

• Provide technical support in the implementation and maintenance of the statewide registration program.

• Provide initial customer contact and interact with the public, industry, and other agencies.

• Work with the Program Specialists to determine product eligibility.

• Explain in detail the requirements, laws, rules, processes and procedures to office staff and registrants applying for feed/fertilizer/amendment registration.

• Determine compliance by reviewing each application for accuracy and completeness.

• Compile data, prepare and send correspondence regarding inadequate information on registration applications.

• Follow up with the Program Specialists regarding incomplete registrations.

• Enter registration application data and product status into computer registration program.

• Process, print, copy, distribute and file registration certificates and other documents according to records retention policies.

• Compile, prepare, print, and distribute reports and other related documents.

• Prepare and send annual product renewal documents.

• Review database to identify delinquent renewal applications

• Prepare and send correspondence to registrants for delinquent renewal applications and unregistered products found in the marketplace.

• Prepare and send correspondence to non-compliant companies for payment.

• Setup new user accounts and keep customer information up to date.

• Update annually procedural desk manuals, customer reference sheets, renewal memos and license/registration forms. Create online versions for posting to ISDA website, as appropriate.

Potato Cyst Nematode Program:

Assist as assigned to:

• Maintain files for PCN Program.

• Draft fiscal letters to the PCN Landowners/Managers for Bureau Chief's Signature.

• Prepare grower cooperative agreements, track distribution, and process payments when authorized.

Office Coordination/Administrative Requests

• Provide coverage of front-line customer service by greeting and directing visitors to appropriate office, staff, or division.

• Provide coverage operating central multi-line telephone system to receive and route calls; record telephone messages, screen calls, and ask questions to determine customers' needs.

• Provide backup as needed to Field Inspection/Phytosanitary Export, Nursery/Apiary, and Invasive Species/Noxious Weeds programs.

• Respond to emails and routine letters, direct inquiries as appropriate.

• Provide payment information to customers, and as assigned by Program Specialists or Bureau Chief: accept cash payments, open/code mail, generate invoices, and clerk payments in the fiscal program according to Cash Handling and other fiscal policies.

• Maintain payment receipt log, process refunds, and change forms for administrative signature, as needed.

• Liaison between management, other organizational units, and external customers.

• Use of judgment, discretion, and interpretation of a variety of complex statutory requirements and procedures for different programs. Independently responsible for the final work and any consequence of error.

• Extensive knowledge of multiple, complex procedures and program requirements to independently respond to inquiries, explain department services, policies, procedures, and rationale for decisions to customers.

• Correspondence: Generate, proof, and distribute correspondence for Program Specialist, Bureau Chief or Administrator to be distributed to industry and customers.

• Process purchasing cards, track invoices and assign appropriate accounting codes.

• Order/stock office supplies.

• Fulfill responsibilities of an ISDA employee as outlined in the Department's Risk Management/Safety Policy.

• Responsible for ensuring all financial transactions related to your position, and those of your direct reports if applicable, are processed timely, accurately, and in accordance with ISDA's policies and procedures.

• Maintain and submit appropriate documentation to Fiscal to support the purpose of and to validate all transactions, obtain required approvals, and seek prior advice and approval for non-routine transactions that are not easily defined within the ISDA's policies and procedures.

• Other duties as assigned.

Minimum Qualifications:

• Monitoring record systems to identify and correct errors-Typically gained by at least one (1) year experience (or more) monitoring records systems, identifying problems and correcting errors.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs- Typically gained by at least one (1) year experience which frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well-being of others or will result in a service or action being denied.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues-Typically gained by at least one (1) year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations- Typically gained by at least one (1) year of experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters.
• Composing and proofreading business correspondence-Typically gained by at least one (1) year of office experience which required composing and proofreading a variety of business documents on a regular basis; OR, I have successfully completed at least 1 college-level English composition or business English class AND I have 6 months of experience composing business documents.

MQ Specialties:

Specialty Qualifications: These qualifications are mandatory requirements

• Microsoft Word - ability to operate word processing software (such as Microsoft Word) and equipment at the rate of 40 wpm or more and produce merged documents, specialized tables, reports (columns), correspondence, forms (creating and using templates), and graphics.
• Experience Using Spreadsheet Software - at least one year of experience using spreadsheet software to create and modify electronic worksheets and design and print graphs.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit

EEO/ADA/Veteran's Preference

If you have questions,

please contact us at:

or at (208) ###-####

The State of Idaho is committed to providing equal employment opportunities and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

Preference may be given to veterans who qualify under state and federal laws and regulations.

The State of Idaho is committed to access and reasonable accommodation for individuals with disabilities; auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) ###-#### (TTY/TTD: 711), or email .

Thank you for your interest in the Department of Agriculture!