Job Details

Area Manager (AM)

Position Title: Area Manager (AM)

Reports To: Director of Operations (DOO)

Supervises: Account Managers and Fill-In Specialist Personnel

Basic Function: Ensure that the cleaning specifications sold to customer are being fulfilled and that the work is being completed on budget (labor and chemical).

Major Responsibilities:

• Positive team atmosphere with all staff
• Clean assigned number of hours on a regular basis (if applicable)
• Manage Account Managers
• Accountability, delegation and protocol
• Manage/Fill-In Specialists and their facility responsibilities
• Accountability, delegation and protocol
• Training and re-training of new hires, current fill-in and front-line staff
• Manage Chronotek for labor/time budget - no missed cleans
• Put together strategy, if over budget labor-wise, how to come into alignment.
• Scheduling: assign fill-in specialists "open accounts" to temporarily staff
• Work closely in a team like manner with the Leadership Team and follow up on tasks generated by Management (Example: talk with employee because of poor inspection).
• You are responsible for working with team members when time off is needed.
• You will accurately track team members points (which directly tie into annual performance reviews).
• Timely & accurate reporting (directly to Director of Operations & Office Manager) of any revisions to team members time logs with DATE, TIME & REASON and POINT LOSS (if applicable).
• Work whatever hours necessary to perform the above duties and any other duties not listed but required for the business to be successful.
• It is understood that a workweek could be in excess of 40 hours, but overtime must be approved in advance.

1. Upward Communication to the Director of Operations:

• Proactive reporting, Score Cards, Work Tickets (start, follow-through, completion), possible add-on services noted

• Work with fill-in specialists to address and remedy quality and compliance and staffing concerns (re-training, etc.)

1. Accountability by:

• Report weekly via an Area Leads Score Card Report (weekly meeting)
• Accounts for time and responsibilities to the GM.
• Attend weekly staff meetings - accounting for time, tasks completed, tasks yet to complete, problem solve with Leadership Team
• Weekly reports on call-ins, on-going customer issues, training status of new hires, audits and inspections, new account start-ups, etc.

DNA of Area Manager:

• Office Pride of Terre Haute Ambassador
• Accountability - accept ownership of all aspects of role
• Organized effective time management skills/prioritize based on immediate needs of customers & the team members
• Excellent/effective verbal and written communication skills
• Detail oriented pays attention to details at each customers location, with extra attention to any problem areas.
• Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
• Team player ability to work within a team where members depend on each other to get work done.
• Self-starter - able to identify work that needs to be done and do it without being instructed to do so.
• Desire to learn, seek new challenges and take on additional responsibilities
• Reasoning ability good common sense with ability to solve practical problems

Facilities Specifically Under Your Supervision:

1. All Indiana Facilities

Wages and Benefits Agreement:

• Hours are 40 hours a week

Office Pride Commercial Cleaning Services is one of the most respected full-service janitorial and commercial cleaning companies in the nation.

Built on a foundation of strong core values and a commitment to service excellence, our goals are to provide total customer satisfaction and a rewarding work environment for team members.