Job Details

Player Coach

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and demonstrate their product's value to payers, physicians, and patients. A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

If you are an energetic individual looking for an exciting, fast-paced environment, that allows you to work from home, we encourage you to join our team!

IQVIA is partnering with a Global Leader whose technology combines peptide stabilization in the GI tract with enhanced systemic absorption.

The Player Coach will, among other things, manage an assigned territory and detail health care professionals through outbound and inbound calls. You will contact the office staff of assigned accounts and identify key decision makers within the practice to include Physicians, Medical Assistants, Nurses, Physicians Assistants, Nurse Practitioners, and other medical professionals with the goal of developing relationships with those individuals. Ultimately, your goals are to positively influence the prescription writing of our clients' medication while providing the best possible customer service, delivering accurate product information, and ensuring access to patient assistance materials and programs.

Additionally, you may provide lead generation, appointment setting, recruitment for virtual lunch and learns, as well as assist in recruiting for national meetings and general sales support for select brand representatives.

Responsibilities:

• Management of Inside Sales Representatives including quality, compliance, attendance adherence.
• Development of Inside Sales Representatives and guidance in territory management and communications.
• Handle performance reviews, personnel issues, discipline, and termination of Inside Sales Representatives.
• Player/Coach shall monitor calls: to develop and motivate Inside Sales Representatives for attainment of sales objectives; to assess and monitor activity and work schedules; to monitor and manage reporting by Inside Sales Representatives, including call reporting, and sample reporting (when applicable).
• Communicate with Client and Project Lead on regular and timely basis.
• Assist with the planning and delivery of training and periodic sales meetings.
• Monitor compliance with Promotional Program, and proper use of Promotional Materials and Promotional Expense Budgets.
• Monitor compliance with PDMA and sample accountability procedures, when applicable.
• Monitor timekeeping and attendance.

Required Qualifications:

• Four-Year College Degree required.
• Minimum 2 to 5 years Inside Sales Management Experience required.
• Minimum 2 to 5 years pharmaceutical/device inside sales experience, B2B territory management/account management experience required.
• Experience developing and maintaining customer relationships.
• Experience maintaining accurate records of all sales activities.
• Proven ability to consistently meet/exceed defined territory sales goals.
• Experience with Sales Force, Veeva preferred.
• Advance listening, problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to understand and convey accurate complex product-related information to Healthcare Professionals, in an educated, reassuring, and professional manner.
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience.
• Ability to effectively manage multiple tasks across multiple systems.
• High work ethic, reliable and punctual in reporting for scheduled work.
• Ability to be flexible as needed to meet the fluctuating business needs.
• Private, quiet, dedicated workspace required.

Note: The duties and responsibilities described do not constitute a comprehensive list and additional tasks may be assigned to the employee from time to time.