Job Details

To be eligible for this position, you must reside in the same country where the job is located.

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Learn more at www.iqviadigital.com

As a member of IQVIA Digital, you will be a key contributor within a fast-growing product line at IQVIA; programmatic and social markets for IQVIAs industry leading healthcare provider data. This role is a hands-on position that requires a good mix of technical and business knowledge with extensive client engagement. You will participate in a wide range of business activities from leading internal team and client meetings, to managing requests queues and improving processes and working with various internal teams to ensure that client deliverables are ready in a timely fashion. As a part of the Digital Enablement COE, youll find a fast-paced, collaborative and fun work environment where smart people apply their talents to deliver innovative products and services with the objective of ensuring customer satisfaction.

Essential Job Functions:

The candidate will join a team that maximizes product value for our clients and their programs. The candidate will primarily be responsible for directly managing our channel partners engaging in programmatic and social programs for key accounts.

The successful candidate will be measured by the level of client satisfaction and the ability to deliver on key product metrics:

• Own the overall product and deliverable relationship with assigned, high-value clients, which includes: Increasing adoption, ensuring retention, and satisfaction.
• Drive revenue from direct client relationships and/or in conjunction with their agencies
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products.
• Diagnose and anticipate customer needs, craft potential solutions, establish product value with customers and follow up to ensure customer success.
• Understand client targeting needs, generate target files, load files into destination platforms and provide offline & online matches.
• Responsible for full compliance and adherence to FDA Pharma Guidelines (where applicable).
• Work with Sales and Operational teams to identify and develop upsell and solution sales opportunities.
• Advocate customer needs/issues across Product and Technology teams.
• Work with Product Management team to define new and existing product and reporting requirements.
• Assist with the creation of proposals, contracts, RFP responses and other documentation in an effort to drive additional revenue for our products.
• Assist with training junior employees on tools and processes.
• Be at ease working independently.
• Continue to proactively develop knowledge of the programmatic and social media landscape.

Qualifications:

To perform this job successfully, an individual must thrive on passion and collaboration. The requirements listed below are representative of the knowledge, skill, and ability required.

The successful candidate should have a excellent background in AdTech, including programmatic and social marketing, client facing Technical Product Management, Technical Account Management, and previous customer experience with a track record of increasing customer satisfaction, adoption and retention.

REQUIRED SKILLS & EXPERIENCE

• BA degree with a specialty in communication, marketing, account management or computer science
• 4-5 years in a hands-on role managing Programmatic campaigns at an agency, onboarder, Management Platform/Social Ads API Platform, or DSP
• Previous experience in the field of digital media planning (2 plus years)
• Exposure to Medical / Pharmaceutical digital marketing industry
• Expertise in overall programmatic landscape, programmatic buying (DSP) and audience segmentation (DMP).
• Demonstrated experience in display, video, social and/or DSP partners, and external data or media providers (DV 360, TTD, Media Math, LiveRamp etc.)
• Experience extracting and analyzing campaign reporting data and using this to share recommendations with internal teams
• Awareness of CAN-SPAM, CASL, CCPA, GDPR, and other regulatory standards related to marketing communication
• Time Management skills; effectively organize and prioritize, meeting all deadlines and delivering required results

• Experience creating relevant campaign documentation
• Impeccable written and verbal communication skills.
• Ability to set and deliver on priorities within a quickly evolving landscape
• Display organizational and emotional intelligence

#iqviadigital

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role, when annualized, is $73,000.00 - $182,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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