Job Details

Job Summary: Responsible for creating a prompt, enthusiastic, and professional first point of contact for all visitors and phone inquiries and complete administrative tasks as outlined below in support of the Operations and Leadership teams.

Essential Functions:

• Welcome and greet all visitors to the building and connect them with the appropriate individual; including guiding candidates through employment application process.
• Answer all incoming calls and transfer to the appropriate individual or take a message, if necessary. Ensure messages are routed to the appropriate person in a timely manner.
• Process incoming mail and deliveries and distribute to appropriate locations/individuals; including distributing live payroll checks to Human Resources as soon as received in mail.
• Review production schedules and track to ensure correct work orders are ready on a daily basis, print work orders for production team, print Vehicle Identification Number (VIN) stickers for trailers, create Jack tag and wire tags for production team to track trailers through the process with work order; create packets with work order, VIN and tags for use through the manufacturing process.
• Prepare work order and inspection sheets for scanning, scan work order and inspection sheets and place in appropriate file, rename work orders electronically.
• Receive warranty registration cards via mail and email and enter relevant data into system (Widgets)
• Ensure the copier, VIN printer and postage machine are in good working order and replace paper and toner as needed. Contact technical support when required.
• Organize purchases of office supplies.
• Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)

• Associate's degree in business related field or the equivalent demonstrated skills and abilities preferred, high school diploma/GED required.
• Must have prior customer interface experience and demonstrate a solid customer service mindset.
• Strong computer skills are required with a working knowledge of Microsoft Office and related software .
• Previous experience utilizing an ERP system such as Visual is preferred.
• Excellent communication skills both written and verbal, including past experience answering phones or communicating with customers via phone.
• Highly motivated self-starter.
• Empathy. Treat all individuals with respect and dignity.
• Active learner. Continuously expand knowledge.
• Flexibility. Be open to change and willing to continually improve.