Job Details

Job Opportunity At Datavant

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Position Highlights:

• Full-time, remote opportunity: Monday Friday 9:30am-6pm
• Call center environment; heavy phones
• Full benefits: PTO, health, vision, dental, 401k savings plan, and tuition assistance
• Tremendous growth opportunities both locally and nationwide

You will:

• Answer and conduct business on the telephone while maintaining excellent customer service.
• Answer release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Meet and maintain the department's productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures.
• Attends mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

What you will bring to the table:

• High school diploma or equivalent.
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents.
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination.
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15$18.32 USD.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.