Job Details

Job Description

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Eaton's North American Sales (NAS) Division is currently seeking a Senior Field Project Engineer. This is a hybrid position that can be based in Roseville, CA, Pleasanton, CA, Boise, ID, Salt Lake City, UT, City of Industry, CA, San Diego, CA, or Chandler, AZ. If residing outside a 50 mile radius of these locations, relocation assistance will be available.

What you'll do:
The primary function of the Senior Field Project Engineer is to serve as the technical liaison between the product lines, field sales and the customer during the execution of major sized project orders. In this role, you will have technical ownership of the order and create a positive customer experience through a proactive approach to project support and issue resolution. The Project Engineer leverages centralized resources to manage documentation and resolve issues while building relationships across customers and Eaton facilities to deliver a successful project. This position works independently on daily tasks while also collaborating with the project manager, coordinator, and sales team to deliver a successful project.

In this function you will:

Act as the technical liaison and point of contact between customers, sales, and factories to efficiently carry out technical order configuration, documentation, and warranty resolutions.
Develop and maintain relationships with external customers (end customers, distribution, contractors) and internal customers (sales, plants, services) for assigned projects
Review and interpret project specific contract drawings and specifications ensuring technical accuracy and compliance
Join on-site project kick-off meetings, host customers in-person at plant inspections and witness tests, and lead/coordinate site visits for startup/commissioning and warranty work
Host and/or lead regular project focused calls and meetings with external customers to ensure project technical details and issues are reviewed and resolved
Manage technical changes to the bill of material - leading coordination and verification with plant engineering teams
Coordinate and interpret engineered-to-order drawings to build customer documentation packages and answer project specific technical questions
Leverage centralized resources to create, manage and own project specific documentation including but not limited to customer Submittal packages, Construction drawings, Operation and Maintenance Manuals, and As-built drawings
Provide warranty/quality technical support for customer issues
Review issue, related drawings/specifications and BidManager configurations to determine warranty validity
Provide basic troubleshooting with the customer using schematics, drawings, and product manuals
Diagnose the issue and gather all required technical data for plant quality team
Serve as the customer's advocate and escalation point by relaying the appropriate level of urgency to contacts in Eaton's manufacturing facilities and escalating issues as required to management
Pursue continuous learning of Eaton products and applications related to engineered products
Collaborate and maintain relationships with Sales Engineers, Project Managers, Project Coordinators, other Project Engineers, and the Documentation Team
Lead verbal or written communication with internal and external stakeholders to address technical scope and design concerns
Develop and execute proactive order entry strategies that will facilitate order fulfillment and technical support as well as minimize order delay.
Analyze and communicate project risks and financial impacts based on technical changes or requirements

Additional Qualifications/Responsibilities

Qualifications:
Required (Basic) Qualifications:

Bachelor's degree from an accredited institution
Minimum 3 years of work experience in sales, sales support, technical role or applicable field
Possess a valid and unrestricted driver's license
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

Bachelor's degree in engineering or another technical field
Electrical industry expertise and product knowledge
Prior engineering, sales and/or sales support experience with focus on the following customer bases: data center, wastewater treatment, government, utility, commercial construction
Proficiency in applications required for job function including, but not limited to, Eaton BidManager, AutoCAD, Adobe Acrobat, Bluebeam, customer quality management tools, ERP systems, and Microsoft O365

Skills:
Position Criteria:

Possess technical sales aptitude, market channel knowledge and power distribution expertise
Capable of working in a team environment, using strong communication and interpersonal skills
Ability to establish customer relationships within the market area while maintaining and growing existing customer relationships
Knowledgeable of Eaton product and service capabilities and can assemble standard offerings to meet customer needs with occasional internal oversight
Possess necessary computer skills including Adobe Acrobat, AutoCAD, web-based applications, Microsoft Office applications, and other product configuration tools
Possess organizational, presentation, training, and planning skills
Knowledgeable of market industry and key trends
Degree of impact - Critical financial impact, long-term Customer and Consulting Engineer relationships along with Sales and Distributors, high visibility/complexity projects, program level commitments/relationships, both Configured-To-Order (CTO) and Engineered-To-Order (ETO) products
Decision making - Independent decision making with direction from sales/customer and Project Managers, proactive actions to drive project completion
Ability to travel 10% of the time

The expected annual salary range for this role is $94875.03 - $139150.04 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.