Job Details

Description

Position Purpose

As a Service Supervisor at LONG, you will be responsible for leading and supporting a team of HVAC Service Technicians to ensure the effective installation, maintenance, troubleshooting, and repair of HVAC systems within your assigned region. This role includes overseeing day-to-day operations, providing hands-on training for new team members, and facilitating ongoing development for existing technicians. In addition to team leadership, you will manage complex service calls and act as a subject matter expert across all HVAC systems under your purview.

Pay Range: Paid in accordance with the local union rates.

Benefits: This position is collectively bargained and all benefits are provided by the union.

Essential Duties and Responsibilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Oversee the daily operations of HVAC technicians by assigning tasks, monitoring progress, and ensuring timely, high-quality completion of work.
• Provide expert guidance in complex troubleshooting, diagnostics, installations, and resolving technical issues.
• Lead, mentor, and support technician development through recruitment, performance evaluations, coaching, and disciplinary actions.
• Design and implement ongoing training programs to promote continuous skill development and technical proficiency.
• Manage budgets, schedules, and resources to ensure operational efficiency and project success.
• Assist the Service Manager and act as a backup when required.
• Recommend and manage the acquisition and upkeep of service tools, inventory, and company vehicles.
• Ensure technicians consistently meet department quality standards and service protocols.
• Address and resolve escalated customer concerns promptly, ensuring a high level of service and satisfaction.
• Continue to perform hands-on service work, including maintenance, troubleshooting, and installations for complex calls.
• Promote a strong customer service culture through training and ongoing technician support.
• Build and maintain positive relationships with customers, technicians, dispatch, sales, and leadership teams.
• Accurately complete all required paperwork and documentation while on the job.
• Ensure all work, including non-contractual services, is properly documented and billed.
• Provide administrative support related to scheduling, personnel, billing, and site documentation.
• Submit accurate and timely timecard reports.
• Enforce safety procedures, conduct safety inspections, and promote a culture of safety within the team.
• Be available to work after hours as necessary.
• Other duties as assigned.

Qualifications

• 2-year HVAC technical degree and 6 years HVAC service experience and proven experience that demonstrates leadership qualities or equivalent combination of education and experience.
• Knowledge of dispatch, job cost, HVAC mechanical and electrical systems, controls, technical service procedures, and safety practices.
• Exceptionally advanced understanding of commercial heating, ventilation, air conditioning, or electrical systems with a comprehensive knowledge of VRV and VRF commercial HVAC systems.
• Valid CFC Refrigeration certificate
• Maintain company trade licenses and skills applicable to HVAC, chiller, boiler, and controls service.
• This role necessitates safely and legally operating a company vehicle to travel to job sites and visit customer locations for inspections.
• Advanced oral, written, interpersonal communication skills, as well as excellent documentation and organizational skills.
• Proficiency with Microsoft Office programs (Word, Outlook, Excel) and able to learn additional computer software quickly.
• Capability to work in confined or tight spaces such as mechanical rooms for installation and repair tasks.

Preferred Qualifications

• No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Physical Requirements

• This position may involve standing for extended periods and working in tight spaces.
• This position may require lifting to 75 lbs. from floor to countertop and countertop to floor.
• This position may require climbing ladders and the ability to function at heights.

Environment

• Inside and outside work environment

Hazards

• High precarious places
• General construction worksite hazards
• Working in inclement weather conditions

Competencies

To perform this position successfully, an individual must display the following qualities.

• LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

At LONG Building Technologies, we don't just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

LONG Building Technologies, Inc. is an Equal Opportunity Employer.