Job Details

Job DescriptionJob DescriptionSalary: $15-$20/hour DOE

Make a Real Impact as a Mitigation Project Coordinator

Location:Meridian, ID
Department:Mitigation
Compensation:$15$20/hour (DOE)
Type:Full-time | Mid-level | Phone On-call rotation required

Looking for a job where you can truly make a difference?

At Paul Davis Restoration, we help homeowners and businesses recover after lifes toughest momentsfloods, fires, mold damage, and more. As aMitigation Project Coordinator, youll be the calm in the storm, guiding clients through the restoration process and helping them get their lives back on track. This is a key administrative and operational role on our team, and were looking for someone sharp, organized, and compassionatesomeone who thrives under pressure and genuinely cares about helping others.

What You'll Do

• Coordinate all day-to-day activities for assigned mitigation projects
• Serve as the main point of contact for homeowners and clients
• Schedule and manage technicians, project timelines, and job updates
• Maintain accurate and up-to-date documentation in job management software
• Organize and maintain digital and physical project files and records
• Prepare reports, job summaries, and billing documentation for internal and external use
• Ensure timely and professional communication with clients, vendors, and insurance adjusters
• Assist in maintaining compliance with insurance program requirements and internal protocols
• Support Project Managers with job costing, material ordering, and resource tracking
• Manage administrative tasks such as data entry, email correspondence, scheduling, and meeting coordination
• Process incoming paperwork (e.g., work authorizations, permits, inspection reports) and track follow-ups
• Conduct final walk-throughs and ensure full customer satisfaction
• Handle customer concerns with professionalism and empathy
• Estimate emergency services billing and negotiate scopes with adjusters
• Support A/R collections, reconstruction, and other departments as needed
• Occasionally assist in marketing and business development initiatives

What You Bring

• 12+ years of relevant experience (restoration or construction industry a plus)
• High school diploma or equivalent (college or administrative coursework a plus)
• Strong administrative, organizational, and time-management skills
• High attention to detail with ability to track multiple moving parts
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with CRM or job management software (e.g., DASH, Xactimate, PSA)
• Ability to work independently and as part of a team in a fast-paced environment
• Problem-solver with a proactive, team-first attitude
• Mitigation experience and/or IICRC certifications a plus, but not required

Schedule

• Standard hours: 9:00 AM 6:00 PM
• Must be able to participate in rotating phone on-call schedule

What You'll Get

• Competitive pay: $15$20/hour (depending on experience)
• 80 hours of paid time off
• 7 paid holidays
• 401(k) with 3% company match
• Full benefits: medical, dental, vision, life, supplemental, accident
• On-the-job training and opportunities for career growth
• A chance to work with a fantastic, supportive team

Why Paul Davis?

Since 1966, Paul Davis Restoration has been a leader in property damage restoration with over 370 franchise locations across North America. Were known for our integrity, innovation, and commitment to excellent service. When disaster strikes, were thereand were looking for people who are ready to step up and help.

We proudly support and hire Veterans and are an Equal Opportunity Employer.

Are You Ready?

If youre a detail-driven problem solver with a heart for helping othersand the administrative skills to keep things running smoothlywe want to hear from you! Apply today and start making a difference.