Job Details

Call Center Agent

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and responsibilities include:

• Managing a whole lot of incoming and outgoing calls in the operations.
• Identifying the needs of the client and finding solutions to them.
• Answering inbound calls, converting them to leads, and later to towing jobs.

Working conditions include:

• Remote.
• Shift-based in a call center that works 24/7.
• Pacific Time Zone.

Requirements include:

Computer Specifications

• Minimum Intel Specs
• Processor: Core i7 8th generation (and above) or Core i5 10th generation (and above)
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory
• Minimum AMD Specs
• Processor: AMD Ryzen 5, 7, 9 (Minimum series 3600)
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory
• Macintosh Specs
• Processor: Core i7/i5/M1/M2
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory

Main Internet Speed Requirement

• Jitter: below 10ms
• Latency: below 160ms
• Upload: more than 25mbps
• Download: more than 40 mbps

Using internet speedtest: VoIP Speed Test | 8x8, Aircall's VoIP Speed Test | Aircall, VoIP Speed Test: Check Your Network Reliability (getvoip.com)

Power Backup

• A reliable power backup that could sustain a minimum of 8 hours (full shift)
• Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

Internet Backup (Secondary internet)

• Jitter: below 10ms
• Latency: below 160ms
• Upload: minimum of 25mbps
• Download: minimum of 25mbps

Power and Internet Backup is a MUST.