Job Details

Job Description

We are seeking a dedicated Customer Success Specialist to provide exceptional support for our ERP systems. The ideal candidate will assist customers in troubleshooting and resolving issues related to our ERP software, ensuring a smooth and efficient user experience.

Key Responsibilities:

• Provide exceptional customer service to clients via phone, email, and chat.
• Handle inbound tickets and phone calls, addressing customer inquiries related to financial accounts and transactions.
• Assist customers with their financial inquiries, including account information, transactions, and product details.
• Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
• Escalate recurring issues to appropriate agencies for resolution.
• Understand and navigate Enterprise Resource Planning (ERP) systems.
• Use ServiceNow for ticketing and issue tracking.

Required Skills & Experience

Bachelor's degree 2+ years of experience in customer service or technical support, preferably with ERP systems. Strong understanding of ERP software and its functionalities.