Job Details

Alsco Uniforms - 2254 East Braniff Street - Responsibilities: Respond to customer service needs according to company policy and procedures; Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests; Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries; Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision; Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork