Job Details

Compensation Competitive salary (based on experience)CommissionBenefits Free food & snacksTraining & developmentBonus based on performanceThe Role We're looking for a Customer Service Manager to lead our front‑line client experience. You'll oversee day‑to‑day service operations, coach team members, and ensure every policyholder interaction reflects the standard we've set. This is a hands‑on leadership role — you'll handle escalations, improve processes, and keep things running smoothly.Responsibilities Manage and mentor a team of customer service representativesHandle escalated client issues and complex policy questionsMonitor service quality, response times, and client satisfactionDevelop and refine workflows for quoting, policy changes, claims support, and renewalsCoordinate with sales staff to ensure seamless handoffs between new business and ongoing serviceTrack team performance metrics and run regular coaching sessionsHelp onboard and train new hires on agency systems, Allstate tools, and phone proceduresRequirements 2+ years of experience in insurance customer service or agency operations (P&C preferred)Prior team lead or supervisory experienceStrong communication skills — on the phone, in person, and in writingComfortable with technology and learning new systems (CRM, phone systems, Allstate platforms)Idaho P&C license (or willingness to obtain within 60 days of hire)Someone who stays calm under pressure and genuinely cares about the client experienceNice to Have Allstate agency experienceFamiliarity with CRM/phone platformsBilingual (English/Spanish)#J-18808-Ljbffr