Job Details

Intake Coordinator

At St. Luke's, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke's is truly a great place to work.

The Intake Coordinator position plays an important role in managing and processing the authorization of medical services, procedures, and treatments in accordance with established guidelines and policies. This individual will work closely with healthcare providers, internal teams, and external partners to ensure efficient and accurate authorization processes.

In this role, you will:

• Review and process medical authorization requests, applying clinical guidelines, insurance policies, and regulatory requirements to ensure accurate, timely decisions.
• Partner with healthcare providers and internal teams to gather information, clarify requirements, and keep authorizations moving smoothly from request through resolution.
• Perform quality checks and maintain accurate documentation, helping minimize errors and ensure consistent, compliant processing.
• Troubleshoot authorization issues, resolve routine concerns, and escalate complex cases when needed while staying current on evolving policies and industry regulations.

Qualifications:

• Education: High School diploma or equivalent
• Experience: 0 year's relevant experience
• Licenses/Certifications: None

At St. Luke's, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.